Section 1: General Provisions, Identity, and Acceptance of Terms
1.1. Ownership and Corporate Identity
This website (hereinafter referred to as the "Site") is owned and operated by RELOCATEX CONSULTING LIMITED, a legal entity incorporated under the laws of Hong Kong, with its registered office located at Unit 1706B, 17/F, Tower B, Viking Tech & Business Centre, Hong Kong (hereinafter referred to as the "Company"). All services, including those identified by codes RET, FAM, PRT, PREM, and INST, are provided directly by the Company.
1.2. Legal Status and Nature of Services
The Company is a private legal consultancy and boutique agency. It is STRICTLY PROHIBITED to interpret the Site or the Company as a government body, state archive, consulate, or any other official state authority.
The Site functions exclusively as an information and professional consultancy platform.
The Company acts as an intermediary providing professional representation (RET-03), archival research (RET-02), and legal support (PREM-02), but it does not possess sovereign powers to grant citizenship or residency.
Final decisions regarding any legal status remain the sole prerogative of the respective state authorities.
1.3. Binding Agreement and Acceptance
By accessing, browsing, or using this Site, the User (hereinafter "Client" or "User") acknowledges that they have read, understood, and irrevocably agree to be bound by these Terms of Service, as well as the Privacy Policy, which is incorporated herein by reference.
Privacy Policy Link: [Вставьте ссылку на страницу политики конфиденциальности].
Use of the Site constitutes a legally binding agreement between the User and the Company. If the User does not agree with any part of these Terms, they must immediately cease all use of the Site and its services.
1.4. Digital Acceptance (Click-Wrap & Invoicing)
The Client’s consent is further reaffirmed by:
Submitting any form through the Site's CRM interface (AmoCRM integration).
The payment of any Invoice referencing these Terms, which constitutes an absolute and unconditional acceptance (Acceptance) of this Public Offer in accordance with international commercial law.
Section 2: Subject Matter and Classification of Services
2.1. Definition of Expert Services
The Company provides specialized legal consulting, document procurement, and administrative support services aimed at facilitating migration and citizenship recovery processes. The Subject of this Agreement is the provision of professional expertise, time, and representation as defined by the service codes.
2.2. Service Code Hierarchy and Scope
To ensure financial transparency and compliance, all services are classified into the following categories, which are reflected in the Client’s dashboard and invoices:
Category 1: Individual Retail Services (RET)
RET-01 (Initial Legal Audit): A mandatory comprehensive due diligence and eligibility assessment of the Client’s documents.
RET-02 (Document Procurement):Professional archival research, procurement of vital records, and international document legalization (apostille).
RET-03 (Administrative Representation):Official monitoring and liaison with government authorities on behalf of the Client.
RET-04 (Legal Consultation):Single-session professional advisory on migration law and strategy.
Category 2: Family & Group Solutions (FAM)
FAM-02 (Family Case Consolidation): The administrative grouping of related applicants (spouses, dependents) into a single processing flow.
FAM-03 (Multi-Applicant Support):Large-scale batching of files for extended family groups with discounted administrative overhead.
Category 3: Institutional & Partner Management (PRT)
PRT-01 (Batch Case Management): Administration fee for managing pools of dossiers submitted via independent sub-agents or partners.
PRT-02 (Dossier Processing - B2B):Full-cycle preparation and technical review of dossiers for partner-sourced applicants.
PRT-03 (Compliance Batching):High-volume data verification and compliance auditing for institutional files.
Category 4: Premium & High-Complexity Cases (PREM)
PREM-01 (Investment Migration):Strategic support for high-value residency-by-investment programs.
PREM-02 (Judicial Restoration):Legal advocacy for complex citizenship recovery cases requiring court intervention or DNA-proof processing.
PREM-03 (Corporate Relocation):Turnkey relocation and tax strategy for corporate entities and top management.
Category 5: Administrative Retainers (INST)
INST-01 (Monthly Retainer):Ongoing maintenance and management of long-term cases, often utilized for structured installment payments.
2.3. Deliverables vs. Outcomes
The Client acknowledges that the Company’s deliverable consists of professional actions (e.g., filing a petition, retrieving an archival record, providing a legal opinion).
Completion of a service code (e.g., RET-01) is defined by the delivery of the corresponding report or audit result, regardless of whether the Client chooses to proceed to the next stage.
Fees are charged for the expert labor and resources expended during the execution of the specific service code.
Section 3: Financial Terms, KYC, and Refund Policy
3.1. Payment Procedure and Currency
All payments are processed in EUR (€) unless otherwise specified in the individual Invoice.
The Client is responsible for any intermediary bank fees or currency conversion costs to ensure the Company receives the full amount specified for the chosen service code (e.g., RET-01 or PREM-01).
Payment must be made via the secure payment links provided on the Site or via bank transfer to the Company’s official accounts.
3.2. Mandatory KYC and AML Verification
Know Your Customer (KYC): The Company is legally obligated to identify the Client before performing high-value services (PREM, FAM, or RET-03).
Anti-Money Laundering (AML): The Company reserves the right to request "Proof of Origin of Funds" for any transaction exceeding €10,000 (specifically for PREM-01/02) to comply with international banking standards.
Transaction Monitoring: Every payment is linked to a specific service code in the Company’s CRM (AmoCRM), providing a clear audit trail for financial institutions.
3.3. Service-Specific Refund Policy
To prevent fraudulent "chargeback" claims, the following non-refundable conditions apply:
Fixed Consultation & Audit Fees (RET-01, RET-04, PRT-01): These fees cover immediate expert labor and are considered 100% earned upon delivery of the initial report or consultation.
Archival & Government Liaison (RET-02, RET-03, PREM-02): Once archival research or a government petition has been initiated, fees are non-refundable as they cover irreversible administrative and search costs.
Installment Plans (INST-01): Monthly retainers are non-refundable for the month in which they are paid. The Client may cancel future installments by providing 15 days' written notice.
3.4. Right to Withhold Service
The Company reserves the right to suspend or terminate services without a refund if the Client provides forged documents or fraudulent information discovered during the Compliance stage (RET-01/PRT-03).
Section 4: Confidentiality, Non-Disclosure (NDA), and Data Integrity
4.1. Strict Non-Disclosure Obligation
The Company operates under a Strict Confidentiality Protocol. Any and all information received from the Client—including identity documents, genealogical records, financial statements, and the very fact of the legal engagement—is classified as "Highly Confidential."
The Company guarantees that no Client information will be used for marketing, public case studies, or portfolio displays without explicit, separate written consent.
This obligation remains in full force and effect indefinitely, even after the termination of all service codes (RET, PREM, etc.).
4.2. Professional Secrecy and Data Access
Access to Client files is restricted to authorized legal experts and consultants directly involved in the execution of the specific service code (e.g., the legal team for PREM-02 or archival researchers for RET-02).
The Company implements bank-grade encryption and secure internal storage for all digital dossiers to prevent unauthorized access or data leaks.
4.3. Third-Party Disclosures for Service Execution
The Client acknowledges and agrees that the Company may disclose necessary personal data to third parties ONLY in the following strictly defined scenarios:
To government authorities and archives as a mandatory requirement for the fulfillment of representation services (RET-03) or citizenship restoration (PREM-02).
To banking institutions for the sole purpose of confirming the legality of a transaction and providing the required KYC/AML documentation.
To sworn translators or apostille offices for the legalization of documents under RET-02.
4.4. Client Warranty on Data Authenticity
The Client warrants that all documents and information provided for archival research (RET-02) or dossier processing (PRT-02) are authentic and legally obtained.
The Company reserves the right to terminate the agreement (Section 3.4) if it suspects that the Client has provided fraudulent or altered data.
4.5. Data Retention
In accordance with legal requirements and for the protection of the Client’s interests, the Company retains the minimum necessary data for the duration required by auditing and tax regulations of the governing jurisdiction.
Section 5: Limitation of Liability and Force Majeure
5.1. Nature of Obligations (Efforts vs. Results)
The Company provides professional services on a "Best Efforts" basis.
The Client acknowledges that while the Company provides expert representation (RET-03) and judicial advocacy (PREM-02), the final decision regarding any legal status, visa, or citizenship remains the exclusive and sovereign prerogative of the respective state authorities.
The Company is responsible for the professional execution of the chosen service codes (e.g., correct filing, accurate archival research) but does not guarantee a specific outcome from government bodies.
5.2. Exclusion of Liability for External Factors
The Company shall not be held liable for any delays, denials, or damages arising from:
Governmental Actions: Changes in migration laws, suspension of programs, or administrative delays within state archives or consulates.
Archival Limitations: The physical absence or destruction of records within international or local archives during the execution of RET-02.
Postal and Logistics: :Delays or loss of documents caused by third-party courier services or international postal systems.
Client Negligence: Failure of the Client to provide accurate data, complete dossiers, or follow legal instructions provided during consultations (RET-04).
5.3. Indirect and Consequential Damages
To the maximum extent permitted by law, the Company’s total liability for any claim arising out of these Terms shall be limited to the amount paid by the Client for the specific service code that is the subject of the dispute.
The Company shall not be liable for any indirect, incidental, or consequential losses, including but not limited to loss of business opportunities or travel costs.
5.4. Force Majeure
Neither party shall be liable for failure to perform its obligations if such failure is due to circumstances beyond its reasonable control, including but not limited to: war, civil unrest, natural disasters, global pandemics, or systemic failures of international telecommunications and banking systems.
In the event of Force Majeure, the Company’s obligations regarding monitoring (RET-03) and processing (PRT-02) are suspended for the duration of the event.
Section 6: Dispute Resolution, Governing Law, and Miscellaneous
6.1. Governing Law
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of [Вставьте страну регистрации компании].
Any legal action or proceeding arising under these Terms will be brought exclusively in the courts located in [Вставьте город/страну], and the parties hereby irrevocably consent to the personal jurisdiction and venue therein.
6.2. Amicable Dispute Resolution
Before initiating any formal legal or banking dispute (including chargebacks), the Client agrees to undergo a mandatory 30-day "Good Faith Negotiation" period.
The Client must submit a formal written grievance to the Company’s legal department, specifying the service code (e.g., RET-01 or PREM-02) and the nature of the dissatisfaction.
6.3. Validity of Electronic Communications
The Client acknowledges that all electronic communications, including emails, messages via the Site’s interface, and digital invoices, have the same legal force as written documents.
The use of a digital checkbox on the Site to agree to these Terms is considered a legally binding "Electronic Signature".
6.4. Severability
In the event that any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms.
Such determination shall not affect the validity and enforceability of any other remaining provisions.
6.5. Amendments to Terms
The Company reserves the right, at its sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to the Site.
It is the Client’s responsibility to check the Site periodically for changes. Continued use of the Site or the Service following the posting of any changes constitutes acceptance of those changes.
Section 7: Client Obligations & Cooperation
7.1. Provision of Accurate Information
The Client represents and warrants that all information, genealogical data, and documents provided to the Company for any service code (specifically RET-01 and RET-02) are authentic, accurate, and legally obtained. Any discovery of forged, altered, or fraudulent documentation shall result in immediate termination of services without a refund of any paid fees.
7.2. Timely Cooperation
The success of services such as RET-03 (Administrative Representation) and PREM-02 (Judicial Restoration) depends on the timely cooperation of the Client. The Client agrees to provide all requested documents, signatures, or biometric data within ten (10) business days of a formal request issued by the Company. Failure to meet these deadlines may result in the suspension of the Client’s dossier processing.
7.3. Use of Official Communication Channels
To ensure the integrity of the legal process and maintain a clear audit trail for compliance purposes, all instructions and document submissions must be conducted through the Company’s official CRM-linked channels. The Company shall not be held liable for any loss of information or delays resulting from the use of unauthorized communication methods.
Section 8: Intellectual Property Rights
8.1. Ownership of Proprietary Methodologies
All content, methodologies, audit frameworks used in RET-01, dossier structures developed for PRT-02, and strategic legal templates provided on the Site or during the service delivery are the exclusive intellectual property of the Company.
8.2. Limited Use License
The Client is granted a non-exclusive, non-transferable, and revocable license to use the expert reports, legal opinions, and archival summaries provided by the Company solely for the Client’s personal migration or citizenship objectives.
8.3. Prohibition of Unauthorized Distribution
The Client is strictly prohibited from:
Copying, reproducing, or redistributing the Company’s proprietary methodologies to third parties.
Using the Company’s service codes (RET, FAM, PRT, PREM, INST) or branding for any commercial purposes.
Reverse-engineering or attempting to replicate the Company’s internal legal processing systems.
Section 9: Amendments to the Terms of Service
9.1. Right to Amend
The Company reserves the right, at its sole discretion, to update, change, or replace any part of these Terms of Service to ensure ongoing compliance with international banking regulations, AML/KYC standards, or changes in migration law.
9.2. Effective Date of Changes
Any modifications to these Terms shall become effective immediately upon being posted on the Site. For Clients under a Monthly Retainer (INST-01), the Company will provide a notification of significant changes via the registered email address.
9.3. Acceptance of Amended Terms
The Client’s continued use of the Site or the continued payment of service installments (e.g., INST-01) following the posting of any changes constitutes an absolute and irrevocable acceptance of the revised Terms of Service. The Company shall maintain an archive of previous versions of the Terms, which may be provided to banking institutions upon request to verify the terms applicable at the time of a specific transaction.
Section 10: Notices and Official Communications
10.1. Formal Notices
Any notice, request, demand, or other communication required or permitted under these Terms of Service shall be in writing and shall be deemed to have been duly given when delivered electronically to the official department of the Company. For a communication to be considered a "Formal Notice" (e.g., a legal grievance or a 30-day negotiation request under Section 6.2), it must include the Client’s full name, the specific Service Code (e.g., RET-01 or PREM-02), and the associated Invoice number.
10.2. Legal and Compliance Enquiries
All inquiries regarding these Terms, including requests from banking institutions for KYC/AML documentation or reports on the progress of Service Codes such as PRT-03, must be directed to the Compliance Department:
Email: support@relocatex-consulting.com
Response Time: The Company endeavors to respond to all formal legal inquiries within five (5) business days.
10.3. Dispute Resolution Office
To initiate the mandatory "Good Faith Negotiation" period before any formal legal action or financial dispute (chargeback), the Client must contact the Dispute Resolution Office at the following address:
Digital Submission: support@relocatex-consulting.com
Subject Line Requirement: "Formal Dispute Resolution Request – [Client Name] – [Service Code]".
10.4. Physical Address for Service of Process
For the purposes of formal service of legal process, the Company’s registered legal address is:
Registered Office: Unit 1706B, 17/F, Tower B, Viking Tech & Business Centre, Hong Kong
